Disney Parks have long been guided by self-prescribed keys of success (Safety, Courtesy, Show and Efficiency) and today a fifth key was officially introduced for Inclusion. These policies extend not just to Cast Members but the way the business operates as a whole and Disney has gone beyond just catchy HR buzzwords by taking action in moving towards the goal of inclusivity.
In a DPB posting today by Josh D’Amaro (Chairman, Disney Parks, Experiences and Products) confirmed HOW Disney Parks will start to more consciously adopt inclusion through its business operations.
Disney Look Updates
The new approach for how Cast Members show up for work provides greater flexibility with respect to forms of personal expression surrounding gender-inclusive hairstyles, jewelry, nail styles, and costume choices; and allowing appropriate visible tattoos. The updates are not only towards a goal of remaining relevant in today’s workplace, but also enable Cast Members to better express their cultures and individuality at work.
Guest-Facing Inclusion
You might have noticed the steps towards inclusion with recent Disney Parks announcements including:
- Upcoming enhancements to Jungle Cruise
- New adventures with Princess Tiana
- The Soul of Jazz exhibit at Walt Disney World Resort
- Disney Dreamers Academy mentorship programs and creator collaborations
Backstage Changes
The goal is have more representation and accountability across the organization including leadership teams and extending throughout our business worldwide, through tools and mentorship and learning programs that create awareness and foster leadership accountability.
This also includes more diverse companies in its supply chain. In fact, Disney is looking at ways to increase the support for diverse suppliers in a big way – with more details on this commitment to be shared in the future.
About Disney’s Five Keys
Every Disney Parks cast member is familiar with the longstanding tradition of The Four Keys – Safety, Courtesy, Show and Efficiency – which have guided Disney’s approach to guest service for more than 65 years. The addition of Inclusion changes this to The Five Keys
The Five Keys are one of the first things that cast members learn about when they join Disney Parks, Experiences and Products, and they are regularly reinforced throughout their tenure. Each cast member is asked to use The Five Keys as the blueprint for the decisions they make during the workday and the approach they bring to their interactions with others.
