Disneyland Resort has provided additional details regarding their announcement earlier this month about Annual Passholders being able to either receive a partial refund or expiration extension.

Details from the official statement follow below.

AP: Paid in Full

All active Disneyland Resort Annual Passholders who have paid for their Passports in full have two options.

Expiration Extension

This is the default action that will occur if you take no action for this pass type.

  • Passport expiration date extended due to theme park closures to provide additional access opportunities at the end of the Passport term.
  • New expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.

Partial Refund

In lieu of an expiration extension…

  • A partial refund for the theme park closure period.
  • To request this alternative option, contact Annual Passport Member Services at (714) 781-4567.
    • Heavy call volume is expected due to the large number of annual passholders.

AP: Monthly Payment Plan:

All active Disneyland Resort Annual Passholders who are utilizing the Monthly Payment Plan have two options.

Partial Refund

This is the default action that will occur if you take no action for this pass type.

  • Retroactive refunds are being issued for any payments made between March 14 through April 4, 2020.
  • No new payments as of April 5, 2020 until the parks reopen. Payments will resume on Passholder’s regularly scheduled payment dates.
  • No expiration extension, Passports will expire upon their originally scheduled expiration dates.

Expiration Extension

In lieu of a partial refund…

  • Monthly payments postponed starting with payments due April 5 through the park closure period.
  • Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term.
  • Expiration date will be extended due to the theme park closures
  • New expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.
  • To request this alternative option, contact Annual Passport Member Services at (714) 781-4567.
    • Heavy call volume is expected due to the large number of annual passholders.

More Details

If you have any questions, you can contact Annual Passholder Member Services at (714) 781-4567. They do anticipate heavy call volume.