Disneyland Resort has provided additional details regarding their announcement earlier this month about Annual Passholders being able to either receive a partial refund or expiration extension.
Details from the official statement follow below.
AP: Paid in Full
All active Disneyland Resort Annual Passholders who have paid for their Passports in full have two options.
Expiration Extension
This is the default action that will occur if you take no action for this pass type.
- Passport expiration date extended due to theme park closures to provide additional access opportunities at the end of the Passport term.
- New expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.
Partial Refund
In lieu of an expiration extension…
- A partial refund for the theme park closure period.
- To request this alternative option, contact Annual Passport Member Services at (714) 781-4567.
- Heavy call volume is expected due to the large number of annual passholders.
AP: Monthly Payment Plan:
All active Disneyland Resort Annual Passholders who are utilizing the Monthly Payment Plan have two options.
Partial Refund
This is the default action that will occur if you take no action for this pass type.
- Retroactive refunds are being issued for any payments made between March 14 through April 4, 2020.
- No new payments as of April 5, 2020 until the parks reopen. Payments will resume on Passholder’s regularly scheduled payment dates.
- No expiration extension, Passports will expire upon their originally scheduled expiration dates.
Expiration Extension
In lieu of a partial refund…
- Monthly payments postponed starting with payments due April 5 through the park closure period.
- Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term.
- Expiration date will be extended due to the theme park closures
- New expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.
- To request this alternative option, contact Annual Passport Member Services at (714) 781-4567.
- Heavy call volume is expected due to the large number of annual passholders.
More Details
If you have any questions, you can contact Annual Passholder Member Services at (714) 781-4567. They do anticipate heavy call volume.
I am over 65 and considered a high risk due to being diabetic. I have been informed that I should not be in any crowds until there is a vaccine. So therefore, I would not be able take advantage of either option. THERE SHOULD BE A THIRD OPTION FOR THIS GROUP – THEY SHOULD BE ALLOWED TO CANCEL AND BE REFUNDED PRORATED FEE IF FEE WAS PAID IN FULL OR STOP ANY FUTURE PAYMENTS ON ONES THAT ARE PAYING MONTHLY.
THIS IS NOT BUT CHOICE BUT DUE TO THE SAFETY OF OUR LIVES DUE TO THIS PANDEMIC THAT WE HAD MO CONTROL.
I HOPE YOU TAKE THIS INTO CONSIDERATION.
I’m not sure why a partial refund would then not be beneficial to you?
She will still be responsible for monthly payments once parks reopen. But since she is in a vulnerable population group she will not be able to visit the park even when it opens. So I think a partial refund and no fee cancellation should be offered.
I am sorry but why are you yelling? your issue should be a case to case scenario and you should contact them directly. Your pass is like any other contract or loan you have taken. They must be fulfilled and rarely do banks give you the ability to just cancel those contracts.
with that said you should contact Disney and explain your situation and they might request proof as a way of controlling masses of people claiming the same. i doubt they would do that though and will work this thru with you.