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With the closure of the Disneyland Resort due to the COVID-19 coronavirus, many fans and guests were left with questions ranging from Annual Pass payments to hotel reservations and beyond.

The official Disneyland website has been updated with several guidelines and information about cancellation and refund procedures. You can also find that information, current as of press time, located below.

Cancellation and Refund Information

Annual Passports

As important members of our Disneyland Resort community, we want to provide you with an update regarding COVID-19. We understand the concern you may have, as well as the increasing number of questions on how the situation will impact you.

Given the temporary closure of the theme parks, all Annual Passholders who have Passports that are valid during the closure period will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure. At this time, you may not see the change reflected on your Passport account, but the extended date will be reflected on your Passport account prior to our reopening of the theme parks.

Annual Passholders on the monthly payment program will remain on the current payment schedule and continue to make their scheduled payments.. These Annual Passholders will have their Passport expiration date extended based on pass type & level of access due to the impacts of the closure, and will not be required to make any payments during that extended period.

For Disney Flex Passholders, we will cancel reservations for the duration of the closure without penalty.

We appreciate your patience and consideration during this unprecedented time.

Tickets

If you planned to visit the Disneyland Resort theme parks while the parks are closed, and you have already purchased your tickets, you still have options to visit the parks:

  • Unused single day tickets and wholly unused multi-day tickets are valid for a future visit through the end of their respective validity period. Check your individual ticket for details. Learn when your 1-day theme park ticket can be used.
  • If you purchased a promotional Southern California Resident Ticket, the expiration date will be extended day-by-day for each day Disneyland Resort theme parks are closed.
  • If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through December 15, 2020, and the ticket will expire 13 days after first use or December 15, 2020, whichever occurs first. Guests who used their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to December 15, 2020.
  • If you purchased a promotional Canada Resident Ticket, or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through May 31, 2021, and the ticket will expire 13 days after first use or May 31, 2021, whichever occurs first. Guests who made their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their promotional tickets extended to May 31, 2021.
  • There are no changes to the Military Salute Ticket offer. Tickets may be used on non-consecutive days and expire December 18, 2020.
  • Ticket orders will not be shipped during the closure.

If you have questions, please call (714) 781-4636.

Groups

If you’re coming to the Disneyland Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.

Room-Only Hotel Reservations

Disneyland Resort will work with Guests who have Disneyland Resort hotel room reservations that may be impacted by our temporary closure. To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland Resort hotel room reservation after your check-in date. Please call (714) 520-5050  for assistance in modifying your visit.

A Special Offer for Eligible Guests

  • Starting Monday, March 30, 2020, eligible Guests can take advantage of a special Disneyland Resort offer — valid for arrivals most nights June 1 through December 31, 2020 when booked by May 31, 2020.
  • This offer is valid for Guests who booked a room reservation to stay at a Disneyland Resort hotel during the dates that the Disneyland Resort theme parks are closed and through May 31, 2020. Offer is not valid for reservations canceled before March 1, 2020.

Call (714) 520-5050 starting Monday, March 30, 2020 to learn more about this offer, check availability and book.

Vacation Packages

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for Walt Disney Travel Company packages with arrivals through June 30, 2020. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland vacation package after your check-in date. Please call (714) 520-5050  for assistance. Please note that some package components are non-refundable and subject to third party operator cancellation policies. We anticipate heavy call volume and we appreciate your patience.

Guests should work directly with any third-party operators they used to book any parts of their vacation, including airlines, rental car agencies or non-Disney hotels.

A Special Offer for Eligible Guests

  • Starting Monday, March 30, 2020, eligible Guests can take advantage of a special Disneyland Resort offer — valid for arrivals most nights June 1 through December 31, 2020 when booked by May 31, 2020.
  • This offer is valid for Guests who booked a Walt Disney Travel Company vacation package to stay at a Disneyland Resort hotel during the dates that the Disneyland Resort theme parks are closed and through May 31, 2020. Offer is not valid for reservations canceled before March 1, 2020.

Call (714) 520-5050 starting Monday, March 30, 2020 to learn more about this offer, check availability and book.

Dining and Activity Reservations

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time & receive a full refund for the below experiences if scheduled during the closure period:

If your reservation is scheduled during the closure, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

2020 Disney California Adventure Food & Wine Festival

During the temporary closure of the Disneyland Resort, Guests will be automatically refunded the purchase price for any separately ticketed Food & Wine Festival events that were planned during the closure, and do not need to take any additional actions.

Please note that any applicable refund may take up to 30 days to process.

Special Event Tickets

During the temporary closure of the Disneyland Resort, Guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure.

If your event is scheduled during the closure, you will automatically receive a refund within 30 days & do not need to contact the Disneyland Resort.

MORE INFO: CONFIRMED: Global Disney Parks, including Disney Cruise Line, to close temporarily amid growing coronavirus concerns